What are Cookies?

Cookies are small text files that are stored on your computer by your web browser. We use them for the purposes of measuring traffic, collecting data and understanding our customers' journey around our website.

Why are cookies essential to the extraenergy website?

Cookies make using our website easier, so you do not have to enter your registration information repeatedly. Cookies let you navigate around our site and (where appropriate) let us tailor the content to fit your needs. Without cookies enabled we can't guarantee that the website and your experience of it are as we intended it to be. Our browsers automatically accept cookies, and repeated use of our website indicates that you accept our cookie policy.

None of the cookies we use collect your personal information and they can’t be used to identify you.

Types of cookies

The length of time a cookie stays on your device depends on its type. The extraenergy website uses two types of cookies:

Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). These help us remember what you chose on the previous page, avoiding the need to re-enter information.

Persistent cookies stay on your device after you’ve visited our website. For example, if you tick the 'Remember me’ box when you log into your portal, a persistent cookie will be used so that the site remembers your choice the next time you use it. Persistent cookies help us identify you as a unique visitor but don’t contain information that could be used to identify you to another person.

At extraenergy we use cookies in the following ways:

In our online application forms: These ensure that you can fill in a form and proceed to the next step

In our “My extraenergy” portal: These help to protect you and prevent fraudulent activity.

Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to our website.  These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.

Cookies in emails

As well as the cookies we use on our websites, we use cookies in some of our emails. These help us to understand whether you’ve opened an email and how you’ve interacted with it. If you have enabled images, cookies may be set on your computer or device. Cookies will also be set if you click on any link within the email.

How to control and delete cookies

If you want to restrict or block the cookies we set, you can do this through your browser settings.

Alternatively, you could visit www.aboutcookies.org, which contains comprehensive information on cookies on a wide variety of browsers. You’ll also find details on how to delete cookies from your computer. To learn about controlling cookies on the browser of your mobile device please refer to your handset manual.

The use of our website is still possible without cookies. However, this can lead in some cases to functional limitations.