Thank you for your interest in the extraenergy Warm Home Discount scheme. The scheme is now open, and you can apply for your payment below.

Apply here for your Warm Home Discount


This scheme is designed to help those who may be struggling to pay their bills, by providing a one off payment of £140. This credit will be added to your account automatically and show on your next bill, or in the case of prepayment customers, you will receive a voucher which you can use to top up your meter at your local post office.

The eligibility criteria is split into 2 groups, as shown below:

Core Group

If you receive Pension Credit, you’ll automatically be considered for the Core Group. If you meet the below conditions you do not need to do anything now to get the 2017/18 discount as this will be applied automatically. You can find out more information at

You will qualify if you:

  • Receive only the Guarantee Credit element of Pension Credit (without receiving Savings Credit).
  • OR
  • Receive the Guarantee Credit element of Pension Credit as well as Savings Credit.

If you or your partner were in receipt of Pension Credit Guarantee Credit on 9 July 2017 and believe you may qualify for the rebate but have not received a letter by 1 December 2017, please contact the Warm Home Discount Scheme helpline:

T: 0345 603 9439 (Monday to Friday, 8:30am to 4:30pm). 

This helpline is for Pension Credit Guarantee Credit customers only. The deadline date to claim a Warm Home Discount Scheme rebate if you are part of the Core Group is the 31 January 2018. Please ensure you contact the helpline prior to this date in order for you to not miss out.

Broader Group

For existing extraenergy customers, you can check if you’re eligible for the Warm Home Discount by clicking here. If you’ve answered yes to any of the questions, please register your interest above. WHD for broader group applications is paid on first come, first serve basis - so make sure you apply as soon as possible.

How do I make an application?

Applications are now open. You can apply using the link above, or by clicking here.

When will I receive the Warm Home Discount?

If you’re accepted onto the 2017/18 Warm Home Discount Scheme you’ll receive the credit before 31 March 2018. 

When is the closing date?

All applications for the Broader Group are dealt with on a first come first served basis. There is currently no closing date, as it is dependent on the number of people who apply.